Semi-structured interviews with key users and stakeholders

In order to gain knowledge in Brazilian's public educational system and the problem of school drop-out, I conducted several stakeholder interviews, understanding actors main pain points, struggles, roles and goals.

Persona Cards

As an artifact post-interviews, I created persona cards for all actors involved in the student's school journey.

User journey maps

I also designed User Journey Maps for both students and surrounding actors. This way I could identify key moments within the school journey where students, parents and teachers struggle the most with scenarios of a high-risk of drop-out.

Requirements Gathering

Once the discovery phase was complete, I moved into the definition phase, analyzing key findings to propose relevant service requirements. Techniques such as how might we? questions, user stories, etc.

Service Ideation

I also designed User Journey Maps for both students and surrounding actors. This way I could identify key moments within the school journey where students, parents and teachers struggle the most with scenarios of a high-risk of drop-out.

Final Service Blueprint Solution

From the requirements and ideas generated on the previous steps, a final service blueprint was able to be drawn, identifying key user roles, actions and touch-points. The final solution combined a school-parent communication system, an activity tracker booklet, and a student monitoring platform.

This illustrated blueprint presents a summarized view of the service blueprint.

Student Monitoring Platform

The major UI delivery was the Student Monitoring Platform, a needed touchpoint that provides a clear overview of the student's performance, with AI-based triggers that identify when a student's attendance, grades and overall participation decays, alerting teachers, staff and parents.